State Farm® Insurance Agent Carey Heitman

"I recently moved down here from New York and had to do a “state to state” policy update/change. A representative by the name of Madison helped me through this entire process and assisted me in not only changing my policy over but she also dove into my current policy the New York plan five had me on and helped get me a cheaper deductible with my vehicle insurance as well finding other discounts to add to my policy. Had it not been for her patience and due diligence I would have been paying a higher monthly insurance bill for sure. Anytime I have a question or concern she takes the time to explain everything to me regarding my specific policy’s. I will be a State Farm customer for life. Thanks for the top tier customer service !!"

"This office is wonderful! The staff is personable, responsive, professional and knowledgeable! Most of all they actually care about you. Saving a dollar here and there is not worth trading having an office that cares. An office that cares does regular reviews to make sure your policy meets your needs, and they do that. Cheap Online insurance will never beat that, because that becomes the difference when something unthinkable actually happens. Like when I got my liability insurance, they asked me a lot of questions about what I do exactly, what tools are needed so I had accurate coverage. A few years later my work trailer was stolen with all my tools they really helped me walk through the process so I could get what I needed to continue working as fast as possible. Brenda is always quick to send COI’s to companies that I am doing business with which is a great help. I’ve been insured by this office since I was 16. It started with car insurance, and has moved up to life, home, auto, and general liability for my business."

"I can not stress enough how thankful I am for Brenda Nutter! Her kindness, knowledge, professionalism and willingness to explain each policy is why we continue to use State Farm. She has been by my side through many life changes and has always offered amazing customer service to make sure our needs are met. Her patience is also something that must be recognized. I have really been bugging her the last few months and she has been amazing. Thank you so much Brenda!"

"I have worked with this office for my insurance needs since I started driving over twenty years ago. The office has a new agent, but the quality of the customer service remains the same. You get what you pay for with State Farm - I have reached out to the office staff many times over the years for help or to answer questions. It is really nice to talk to a real person, a local person, who knows who you are and wants to help, and does so promptly."

"I want to personally thank Brenda Nutter. My husband and I were in Springfield car shopping on a Saturday, I emphasize shopping was the plan. Well I ended up falling in love with a car that day. We did all the paperwork, and told the dealer we would be back on Tuesday of the next week to pick up the car. The reason being I was not insured, and would need to get a policy in place. We sent Brenda a message letting her know we would need to setup a policy on Monday. Well if you know Brenda... she was not having it. She immediately text me and said I will be at the office in 15 minutes and have you a binder in place! I took my fabulous new ride home that day. Thanks again Brenda!!!"